Creating WOW! Through Inspiration
In today's extremely competitive business environment, meeting customers' expectations is no longer enough. Businesses have to go the extra mile. They need to excel. They need to exceed people's expectations, and to surprise and delight their customers, employees and community.
Small things often make a huge impact. Ivan Surjanovic calls this the "10-300 rule": Do 10% more, better or faster than expected, and your customers will be three times more likely to recommend your company! "WOW!" and the "10-300 rule" can be your best friends and the safest strategy for your long term success.
Contact us today to discuss your management consulting / management training needs.